Return and Exchange Policy

Product Return Eligibility

Morning Star Inc accepts returns of unopened industrial safety equipment within 15 days of delivery, provided items remain in original packaging with all certifications intact. Fire extinguishers, PPE, and safety signage must be unused and undamaged. Custom-manufactured items including specific hydrant systems or structural materials are non-returnable unless defective.

Return Authorization Process

Return requests require prior authorization with original invoice, delivery receipt, and detailed reason for return. Technical defects or specification mismatches must be reported within 48 hours of delivery. Our technical support team will verify return eligibility based on product condition and compliance requirements for industrial safety standards.

Exchange and Replacement

Defective safety equipment will be replaced with equivalent certified products at no additional cost. Exchanges for different specifications require price adjustment based on current quotations. Replacement processing time varies from 3-7 business days depending on product availability and technical consultation requirements.

Refund Processing

Approved returns are processed within 10 business days after inspection. Refunds exclude delivery charges and restocking fees for non-defective returns. GST invoices will be adjusted accordingly for proper compliance documentation. Technical consultation fees for custom safety solutions are non-refundable regardless of return status.